This Returns and Refund Policy describes how Karrt (the “Site”, “we”, “us”, or “our”) handles returns, exchanges, and refunds when you purchase from https://test.karrt.co.uk/ (the “Site”) or otherwise communicate with us regarding an order (collectively, the “Services”). For purposes of this Policy, “you” and “your” means you as the customer or user of our Services.

Please read this Returns and Refund Policy carefully. By placing an order through our Site, you agree to the terms and conditions outlined below. If you do not agree, please do not make a purchase from the Site.

 

Returns Eligibility

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return it under the following conditions:

• Items must be returned within 14 days of delivery.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain items, including perishable goods, personalized products, and items marked as “final sale” or “non-returnable,” are not eligible for return.

Please contact us before returning any items to ensure your return is eligible and to receive further instructions.

 

How to Initiate a Return

To initiate a return, please contact our support team at:

• Email: support@karrt.co.uk
• Phone: +447 446 968104

Include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.

You will be responsible for return shipping costs unless the item arrived damaged, defective, or you received the wrong item.

 

Refunds

Once we receive your returned item and inspect it, we will notify you via email of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Shipping charges (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

If your refund is delayed or missing, please first check with your bank or payment provider. If the issue persists, contact us for assistance.

 

Exchanges

If you wish to exchange an item (e.g., for a different size or color), please contact us to confirm availability. Exchanges follow the same return conditions listed above.

 

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with your order number and photos of the item. We will arrange for a replacement or refund as appropriate at no extra cost to you.

 

Cancellations

Orders may be canceled before they are shipped. Once an item has been dispatched, the order cannot be canceled and must go through the return process outlined above.

 

Changes to This Policy

We may update this Returns and Refund Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

 

Contact Us

If you have any questions about this Returns and Refund Policy, please contact us:

• Email: support@karrt.co.uk
• Phone: +447 446 968104